Bilingual Spanish/English Customer Support Pro (Onsite)

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 223,000 - 446,000; Full time

Benefits offered by this job

iPhone 18 Pro Max through FIRST WIN P

Promo incentives

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking entry-level customer service representatives who can support Spanish-speaking and English-speaking customers onsite in Taguig.

The role emphasizes high-quality interactions, accurate documentation, and collaboration with internal teams to resolve complex issues. Candidates should be bilingual, willing to work on shifting schedules, and must have two years of college completed with readily available work documents.

Qualifications

• Written and Verbal language proficiency in Spanish and English.
• Candidate must have completed 2 years in college.
• Willingness to work onsite in McKinley Hill, Taguig or Vertis North on shifting schedules.
• Candidate must have readily available work documents.

Responsibilities

• Provide exceptional customer service and support to Spanish-speaking and English-speaking customers via phone, email, or chat.
• Address inquiries, resolve account-related concerns, and deliver timely solutions while maintaining a positive experience.
• Accurately document customer interactions and follow established processes to meet quality standards.
• Collaborate with internal teams to resolve complex issues and ensure efficient handling of customer concerns.

Skills

Spanish language proficiency

English language proficiency

Education

Two years in college

Job description

Cognizant Technology Solutions Philippines Inc. is seeking entry-level customer service representatives who can support Spanish-speaking and English-speaking customers onsite in Taguig.

The role emphasizes high-quality interactions, accurate documentation, and collaboration with internal teams to resolve complex issues. Candidates should be bilingual, willing to work on shifting schedules, and must have two years of college completed with readily available work documents.