Bilingual Spanish/English CSR – Onsite Taguig

Cognizant Technology Solutions Philippines Inc.; Taguig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Competitive salary

Performance incentives and allowances

Career growth and internal mobility

World-class training and continuous学习

Exposure to global clients

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish Bilingual Customer Service Representative in Taguig.

You will support Spanish- and English-speaking customers via phone, email, and chat, resolving inquiries and delivering high-quality service for a global digital platform. The role requires fluency in Spanish and English, at least 2 years of college, and willingness to work onsite at McKinley Hill in Taguig.

Qualifications

• Fluent in written and spoken Spanish and English.
• BPO/Call Center experience is an advantage.
• Willing to work onsite in McKinley Hill, Taguig City.
• Amenable to working on a shifting schedule.
• Applicants with readily available pre-employment requirements are highly preferred.

Responsibilities

• Handle customer inquiries via phone, email, and chat in both Spanish and English.
• Assist customers with account-related concerns, service requests, and issue resolution.
• Provide accurate and timely information while maintaining a high level of customer satisfaction.
• Document customer interactions and case details in internal systems.
• Collaborate with support teams to resolve complex customer concerns.
• Meet quality, productivity, and customer experience performance metrics.

Skills

Bilingual Spanish/English

Strong communication

Customer service

Problem solving

Education

Two years of college education

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a Spanish Bilingual Customer Service Representative in Taguig.

You will support Spanish- and English-speaking customers via phone, email, and chat, resolving inquiries and delivering high-quality service for a global digital platform. The role requires fluency in Spanish and English, at least 2 years of college, and willingness to work onsite at McKinley Hill in Taguig.