Spanish IT Helpdesk Specialist — Hybrid & Global Support

Cognizant Technology Solutions Philippines Inc.; Quezon City; Hybrid; PHP 279,000 - 391,000; Full time

Benefits offered by this job

HMO from Day 1

Retirement benefits

Competitive compensation

Job summary

Cognizant Technology Solutions Philippines Inc. is seeking a bilingual Spanish/English Technical Support specialist based in Quezon City.

You will assist global customers via phone, email, and chat, troubleshoot hardware and software, and resolve IT issues while delivering excellent service. The role requires at least 6 months in tech support or service desk, completion of at least 2 years in college or a senior high school diploma, and willingness to work in a hybrid setup at Giga Tower with

Qualifications

• Completed at least 2 years in college or a Senior High School graduate.
• Minimum of 6 months Technical Support or Service Desk experience.
• Strong verbal and written communication in Spanish and English.
• Experience troubleshooting software, hardware, system access, or IT-related concerns.
• Willing to work on a hybrid setup at Giga Tower, Quezon City and on shifting schedules.

Responsibilities

• Provide technical support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while delivering excellent customer service.
• Diagnose technical concerns, identify root causes, and provide effective resolutions in a timely manner.
• Document, track, and manage incidents accurately in accordance with SLAs.
• Escalate complex technical issues to appropriate support teams and follow through until resolution.
• Maintain high levels of customer satisfaction while meeting quality, productivity, and performance metrics.

Skills

Spanish fluency

English fluency

Technical support

Education

2 years college

Senior High School graduate

Job description

Cognizant Technology Solutions Philippines Inc. is seeking a bilingual Spanish/English Technical Support specialist based in Quezon City.

You will assist global customers via phone, email, and chat, troubleshoot hardware and software, and resolve IT issues while delivering excellent service. The role requires at least 6 months in tech support or service desk, completion of at least 2 years in college or a senior high school diploma, and willingness to work in a hybrid setup at Giga Tower with