Bilingual Spanish Tech Support – Service Desk Analyst Hybrid

Cognizant Technology Solutions Corporation; Quezon City; Hybrid; PHP 279,000 - 402,000; Full time

Job summary

Cognizant Philippines is hiring for a Spanish-English Technical Support role. You will assist Spanish-speaking and English-speaking customers via phone, email, and chat, and troubleshoot hardware, software, and access issues while delivering excellent service.

The ideal candidate has at least 2 years of college or a Senior High School diploma, 6 months of Technical Support or Service Desk experience, and strong verbal and written communication in Spanish and English.

Qualifications

• 2 years in college or Senior High School graduate required.
• 6 months of Technical Support or Service Desk experience required.
• Fluency in Spanish and English is essential.
• Willing to work in a hybrid setup at Giga Tower, Quezon City.

Responsibilities

• Provide technical support to Spanish- and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while maintaining quality service.
• Diagnose technical issues, identify root causes, and provide timely resolutions.
• Document, track, and manage incidents per SLAs and processes.
• Escalate complex issues to appropriate teams and follow through to resolution.

Skills

Spanish language

English language

Customer service

Education

2 years college or Senior High School graduate

Job description

Cognizant Philippines is hiring for a Spanish-English Technical Support role. You will assist Spanish-speaking and English-speaking customers via phone, email, and chat, and troubleshoot hardware, software, and access issues while delivering excellent service.

The ideal candidate has at least 2 years of college or a Senior High School diploma, 6 months of Technical Support or Service Desk experience, and strong verbal and written communication in Spanish and English.