Bilingual Spanish/English Support Specialist - Global CX

Cognizant Technology Solutions Corporation; Taguig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

HMO and competitive benefits package

Collaborative and inclusive work env

Job summary

Cognizant is hiring for a bilingual Spanish-English Customer Support role in the Philippines. The position requires providing support via phone, email, and chat, resolving inquiries, and maintaining detailed records for quality assurance.

The onsite role in McKinley Hill, Taguig operates on a shifting schedule, with pre-employment requirements to be completed. This is suitable for candidates seeking exposure to global clients within a dynamic BPO environment.

Qualifications

• Proficient in written and spoken Spanish and English.
• Completed at least 2 years of college.
• Preferably with at least 1 year of BPO experience.
• Willing to work onsite in McKinley Hill, Taguig on a shifting schedule.
• Must have readily available pre-employment requirements.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.
• Assist with account inquiries, service requests, and issue resolution while delivering an exceptional customer experience.
• Accurately document customer interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve customer concerns efficiently and effectively.
• Meet quality, productivity, and customer satisfaction goals in a fast-paced environment.

Skills

Spanish

English

Education

2 years of college

Job description

Cognizant is hiring for a bilingual Spanish-English Customer Support role in the Philippines. The position requires providing support via phone, email, and chat, resolving inquiries, and maintaining detailed records for quality assurance.

The onsite role in McKinley Hill, Taguig operates on a shifting schedule, with pre-employment requirements to be completed. This is suitable for candidates seeking exposure to global clients within a dynamic BPO environment.