Bilingual Service Desk Analyst (Spanish/English) — Hybrid

Cognizant Technology Solutions Philippines Inc.; Quezon City; Híbrido; PHP 301 000 - 469 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

HMO from Day 1

Retirement benefits

Competitive compensation

Resumo da oferta

Cognizant Technology Solutions Philippines Inc. is hiring for a bilingual Spanish-speaking Technical Support specialist.

You will assist international customers via phone, email and chat, troubleshoot issues, and ensure prompt resolution while upholding service standards. The role requires at least 2 years of college or a senior high school diploma, 6 months of tech support experience, and strong Spanish and English communication.

Qualificações

• Completed at least 2 years in college or a Senior High School graduate.
• Minimum of 6 months Technical Support or Service Desk experience.
• Strong verbal and written communication skills in Spanish and English.
• Experience troubleshooting software, hardware, system access, or IT-related concerns.

Responsabilidades

• Provide technical support to Spanish-speaking and English-speaking customers via phone, email, and chat.
• Troubleshoot hardware, software, system access, and application-related issues while delivering excellent customer service.
• Diagnose technical concerns, identify root causes, and provide effective resolutions in a timely manner.
• Document, track, and manage incidents accurately in accordance with established processes and service level agreements (SLAs).
• Escalate complex technical issues to appropriate support teams and follow through until resolution.
• Maintain high levels of customer satisfaction while meeting quality, productivity, and performance metrics.

Conhecimentos

Spanish

English

Technical Support

Service Desk

Formação académica

2 years college

Senior High School graduate

Descrição da oferta de emprego

Cognizant Technology Solutions Philippines Inc. is hiring for a bilingual Spanish-speaking Technical Support specialist.

You will assist international customers via phone, email and chat, troubleshoot issues, and ensure prompt resolution while upholding service standards. The role requires at least 2 years of college or a senior high school diploma, 6 months of tech support experience, and strong Spanish and English communication.