Bilingual Spanish-English Support Specialist — Onsite

Cognizant Technology Solutions Corporation; Taguig; On-site; PHP 250,000 - 380,000; Full time

Job summary

Cognizant is seeking a Spanish bilingual Customer Service Representative to support customers in Spanish and English across phone, email, and chat channels. The role emphasizes accurate documentation, professional problem-solving, and collaboration with internal teams to resolve escalations.

Onsite attendance in Taguig City or Quezon City is required, with shifting schedules. Prior customer service experience helps, but is not mandatory, as training is provided.

Qualifications

• Strong written and verbal proficiency in both Spanish and English.
• Completed at least 2 years of college education.
• Willing to work onsite in Taguig City or Quezon City on a shifting schedule.
• Must have readily available pre-employment requirements.
• Customer service experience is an advantage but not required.

Responsibilities

• Provide customer support to Spanish-speaking and English-speaking customers through phone, email, and chat channels.
• Resolve customer inquiries, account concerns, and service-related requests in a professional and timely manner.
• Deliver outstanding customer experiences through effective communication and problem-solving.
• Accurately document interactions and maintain records in accordance with company standards.
• Collaborate with internal teams to resolve complex customer concerns and escalations.
• Meet quality, productivity, and customer satisfaction goals while maintaining service excellence.

Skills

Spanish

English

Education

Two years of college

Job description

Cognizant is seeking a Spanish bilingual Customer Service Representative to support customers in Spanish and English across phone, email, and chat channels. The role emphasizes accurate documentation, professional problem-solving, and collaboration with internal teams to resolve escalations.

Onsite attendance in Taguig City or Quezon City is required, with shifting schedules. Prior customer service experience helps, but is not mandatory, as training is provided.