Bilingual IT Help Desk Specialist - Spanish/English, Hybrid

Cognizant Technology Solutions Philippines Inc.; Quezon City; Hybrid; PHP 201,000 - 312,000; Full time

Job summary

Cognizant Technology Solutions Philippines Inc. is hiring a bilingual technical support specialist to assist customers in Spanish and English. This role handles voice, email, and chat channels from a hybrid work setup in Metro Manila.

You will troubleshoot across systems, software, hardware, and accounts, document incidents, and ensure SLA-aligned resolutions while delivering friendly, professional service to global clients.

Qualifications

• Completed at least 2nd year of college or senior high school diploma.
• At least 6 months of technical support/service desk experience.
• Proficiency in spoken and written Spanish.
• Willing to work in a hybrid setup.

Responsibilities

• Provide technical support and troubleshooting to customers via voice, email, and chat in Spanish and English.
• Resolve system, software, hardware, account access, and service desk issues with timely resolution.
• Document, track, and escalate incidents following SLAs.

Skills

Spanish language proficiency

Technical support

Education

Senior High School or 2nd year college

Job description

Cognizant Technology Solutions Philippines Inc. is hiring a bilingual technical support specialist to assist customers in Spanish and English. This role handles voice, email, and chat channels from a hybrid work setup in Metro Manila.

You will troubleshoot across systems, software, hardware, and accounts, document incidents, and ensure SLA-aligned resolutions while delivering friendly, professional service to global clients.