Global Ocean CX Specialist

A.P. Moller - Maersk; Pasig; Híbrido; PHP 500.000 - 800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Global 500 company

Descripción de la vacante

Maersk is seeking an Ocean Customer Experience Specialist in the Pasig area. The role focuses on delivering high-quality customer service for Ocean products, handling inquiries for import and export, and ensuring timely completion of tasks.

You will work with the Mexico team and support both languages in a fast-paced environment. Ideal candidates have 2+ years in logistics customer service, strong English and Spanish communication skills, and experience with case management systems.

Formación

• 2+ years in shipping/logistics customer service.
• Strong English and Spanish written and verbal communication skills.
• Experience with case management systems and ticketing workflows.
• Ability to work in a fast-paced operational environment.

Responsabilidades

• Manage customer inquiries through email and case management platforms.
• Resolve import/export shipment concerns and related requests.
• Document actions taken and maintain complete case records.
• Collaborate with Mexico-based teams and cross-functional stakeholders.
• Support process improvements and operational initiatives.

Conocimientos

Customer service

English & Spanish

Case management

Attention to detail

Educación

Bachelor's degree or equivalent

Herramientas

Salesforce

Case management tools

Descripción del empleo

Maersk is seeking an Ocean Customer Experience Specialist in the Pasig area. The role focuses on delivering high-quality customer service for Ocean products, handling inquiries for import and export, and ensuring timely completion of tasks.

You will work with the Mexico team and support both languages in a fast-paced environment. Ideal candidates have 2+ years in logistics customer service, strong English and Spanish communication skills, and experience with case management systems.