Bilingual Hi-Tech Social Media Monitor

Cognizant Technology Solutions Corporation; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

Cognizant in Manila is seeking a social media specialist who monitors and manages interactions for hi tech products, delivering customer service in English and Spanish. The role requires analyzing conversations, escalating issues to internal teams, and protecting brand reputation.

The position is based in the office during day shifts with no travel. You will respond across social channels, analyze sentiment, collaborate with support and product teams, document recurring concerns, and follow

Qualifications

• Fluent English communications for customer and internal stakeholders in social media contexts.
• Fluent Spanish communications for customer interactions on platforms where Spanish is preferred.
• Proven customer service experience with empathy and problem solving.
• Practical understanding of hi tech products or services for accurate feedback.

Responsibilities

• Monitor social media platforms for brand mentions and inquiries to ensure timely responses and protect brand reputation.
• Respond to customer queries and complaints in English and Spanish across social channels with clear resolutions.
• Analyze conversations and sentiment to identify patterns informing product improvements and customer experience.
• Collaborate with customer support and product teams to resolve complex technical issues surfaced on social media.
• Document recurring social media concerns with summaries to help address root causes and improve releases.

Skills

English

Spanish

Customer service

Hi-tech

Collaboration tools

Adaptability

Job description

Cognizant in Manila is seeking a social media specialist who monitors and manages interactions for hi tech products, delivering customer service in English and Spanish. The role requires analyzing conversations, escalating issues to internal teams, and protecting brand reputation.

The position is based in the office during day shifts with no travel. You will respond across social channels, analyze sentiment, collaborate with support and product teams, document recurring concerns, and follow