Bilingual Customer Service Representative (Nihongo)

Ugnay Solutions; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Fulltime and permanent role

Standard employee benefits

Job summary

Ugnay Solutions in the Philippines is seeking a Bilingual Customer Service Representative who can communicate fluently in Japanese and English to assist international clients. The role involves handling inquiries, delivering high-quality service, and documenting interactions with accuracy.

Onsite position with shifting schedules, including night shifts. The company offers standard employee benefits and a stable, full-time role for qualified individuals.

Qualifications

• Fluent in Nihongo and English, both written and spoken.
• Open to Filipino citizens with language certificate or foreigners with valid work visa.
• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Responsibilities

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

Skills

Bilingual Japanese-English

Communication skills

Customer service mindset

Problem solving

Job description

You will be working with a global technology and business services company supporting international clients. The Bilingual Customer Service Representative will assist customers, address inquiries, and provide excellent service in both Japanese (Nihongo) and English.

What you will do

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

What we are looking for

• Fluent in Nihongo and English, both written and spoken
• Opens to Filipino citizens with language certificate or foreigners with valid work visa
• Customer service experience is preferred but not required
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail

Work Arrangement

• Onsite and shifting schedule, including night shifts

Benefits and Compensation

• Fulltime and permanent role
• Standard employee benefits