Bilingual Japanese/English Customer Service Specialist

Ugnay Solutions; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Fulltime and permanent role

Standard employee benefits

Job summary

Ugnay Solutions in the Philippines is seeking a Bilingual Customer Service Representative who can communicate fluently in Japanese and English to assist international clients. The role involves handling inquiries, delivering high-quality service, and documenting interactions with accuracy.

Onsite position with shifting schedules, including night shifts. The company offers standard employee benefits and a stable, full-time role for qualified individuals.

Qualifications

• Fluent in Nihongo and English, both written and spoken.
• Open to Filipino citizens with language certificate or foreigners with valid work visa.
• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Responsibilities

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

Skills

Bilingual Japanese-English

Communication skills

Customer service mindset

Problem solving

Job description

Ugnay Solutions in the Philippines is seeking a Bilingual Customer Service Representative who can communicate fluently in Japanese and English to assist international clients. The role involves handling inquiries, delivering high-quality service, and documenting interactions with accuracy.

Onsite position with shifting schedules, including night shifts. The company offers standard employee benefits and a stable, full-time role for qualified individuals.