Bilingual Customer Service Representative (Italian)

Ugnay Solutions; Metro Manila; On-site; PHP 300,000 - 420,000; Full time

Job summary

Ugnay Solutions in Metro Manila is seeking a Bilingual Customer Service Representative (Italian) to support international clients. The role combines Italian and English communication to resolve inquiries and deliver exceptional service.

You will handle inquiries, document interactions, escalate when needed, and follow standard processes. Onsite work with shifting, including night shifts, is required.

Qualifications

• Fluent in Italian and English, both written and spoken.
• Opens to Filipino citizens with language certificate or foreigners with valid work visa.
• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Deliver excellent customer service through various communication channels.
• Document customer interactions accurately.
• Escalate concerns when necessary.
• Follow company processes and service standards.

Skills

Italian language

English language

Communication skills

Interpersonal skills

Problem solving

Attention to detail

Education

Language certificate

Job description

Bilingual Customer Service Representative (Italian)

You will be working with a global technology and business services company supporting international clients. The Bilingual Customer Service Representative will assist customers, address inquiries, and provide excellent service in both Italian and English.

What you will do

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

What we are looking for

• Fluent in Italian and English, both written and spoken
• Opens to Filipino citizens with language certificate or foreigners with valid work visa
• Customer service experience is preferred but not required
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail

Work Arrangement

• Onsite and shifting schedule, including night shifts