Bilingual Customer Service Representative (Korean)

Ugnay Solutions; Metro Manila; On-site; PHP 300,000 - 540,000; Full time

Benefits offered by this job

Standard employee benefits

Full-time and permanent role

Job summary

Ugnay Solutions in Metro Manila is seeking a Bilingual Customer Service Representative to support international clients, delivering high-quality service in Korean and English on-site. You will handle customer inquiries, provide timely resolutions, document interactions accurately, and escalate concerns when necessary while following company processes and service standards.

Open to Filipino citizens with language certificates or foreigners with valid work visas; a customer service background is

Qualifications

• Fluent in Korean and English, both written and spoken.
• Citizenship/work visa eligibility: Filipino citizens with language certificates or foreigners with valid work visas.
• Customer service experience preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Deliver excellent customer service through various communication channels.
• Document customer interactions accurately.
• Escalate concerns when necessary.
• Follow company processes and service standards.

Skills

Korean language

English language

Customer service

Communication

Problem solving

Job description

You will be working with a global technology and business services company supporting international clients. The Bilingual Customer Service Representative will assist customers, address inquiries, and provide excellent service in both Korean and English.

What you will do

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

What we are looking for

• Fluent in Korean and English, both written and spoken
• Opens to Filipino citizens with language certificate or foreigners with valid work visa
• Customer service experience is preferred but not required
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail

Work Arrangement

• Onsite and shifting schedule, including night shifts

Benefits and Compensation

• Fulltime and permanent role
• Standard employee benefits