Bilingual Customer Service Representative (French)

Ugnay Solutions; Metro Manila; Vor Ort; PHP 223.000 - 312.000; Vollzeit

Zusammenfassung

Ugnay Solutions is seeking a bilingual customer service representative to support international clients from the Philippines. You will communicate in Spanish and English to resolve inquiries and deliver high-quality service.

This onsite role requires shifting schedules, including night shifts; open to Filipino citizens with language certificate or foreigners with valid work visa. Experience is helpful but not required; strong communication, interpersonal skills, and attention to detail are

Qualifikationen

• Fluent in Spanish and English, both written and spoken.
• Open to Filipino citizens with language certificate or foreigners with valid work visa.
• Customer service experience is preferred but not required.
• Strong communication and interpersonal skills.
• Problem-solving mindset and attention to detail.

Aufgaben

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

Kenntnisse

Bilingual Spanish-English

Strong communication

Interpersonal skills

Attention to detail

Problem-solving mindset

Jobbeschreibung

You will be working with a global technology and business services company supporting international clients. The Bilingual Customer Service Representative will assist customers, address inquiries, and provide excellent service in both Spanish and English.

What you will do

• Handle customer inquiries and provide timely resolutions
• Deliver excellent customer service through various communication channels
• Document customer interactions accurately
• Escalate concerns when necessary
• Follow company processes and service standards

What we are looking for

• Fluent in Spanish and English, both written and spoken
• Opens to Filipino citizens with language certificate or foreigners with valid work visa
• Customer service experience is preferred but not required
• Strong communication and interpersonal skills
• Problem-solving mindset and attention to detail

Work Arrangement

• Onsite and shifting schedule, including night shifts