Bilingual Customer Service Representative

Ugnay Solutions Philippines; San Juan; On-site; PHP 240,000 - 360,000; Full time

Job summary

Ugnay Solutions Philippines is seeking a Bilingual Customer Service Representative to assist customers and address inquiries in English and another target language. The role is onsite in San Juan, Metro Manila, with a shifting schedule including night shifts.

You will handle inquiries, provide timely resolutions, and document interactions while upholding service standards. Fluent English is required, with proficiency in German, French, Spanish, Italian, or other languages listed.

Qualifications

• Fluent English, both written and spoken, and any of the listed languages.
• Willing to work onsite in San Juan, Metro Manila.
• Willing to work on a shifting schedule, including night shifts.
• Have the necessary permit/visa to work in the Philippines.

Responsibilities

• Handle customer inquiries and provide timely resolutions.
• Deliver excellent customer service through various communication channels.
• Document customer interactions accurately.
• Escalate concerns when necessary.
• Follow company processes and service standards.

Skills

Fluent English

German

French

Spanish

Italian

Turkish

Vietnamese

Korean

Japanese

Portuguese

Arabic

Russian

Job description

You will be working with a global customer experience company supporting international clients. The Bilingual Customer Service Representative will assist customers, address inquiries, and provide excellent service in both English and the target language.

What you will do

• Handle customer inquiries and provide timely resolutions

• Deliver excellent customer service through various communication channels

• Document customer interactions accurately

• Escalate concerns when necessary

• Follow company processes and service standards

What we are looking for

• Fluent English, both written and spoken, and any of the following:

  • German

  • French

  • Spanish

  • Italian

  • Others: Turkish, Vietnamese, Korean, Japanese, Portuguese, Arabic, Russian

• Willing to work onsite in San Juan, Metro Manila

• Willing to work on a shifting schedule, including night shifts

• Have the necessary permit/visa to work in the Philippines