Customer Service Representative - Spanish Speaker

Legal Management Group; Taguig; On-site; PHP 334,800 - 580,320; Full time

Benefits offered by this job

Morning shift

Bonuses based on performance

Full-time employment with intl team

Career growth and training

Supportive, inclusive culture

Meaningful work helping clients

Job summary

Legal Management Group is hiring an Intakes Specialist / CSR (Bilingual English/Spanish) in the Philippines (Onsite) with a morning shift. You will handle calls, emails, and client inquiries, interview clients, and guide them through onboarding while maintaining confidentiality.

This role offers growth in an international US-based legal team and requires strong communication in both languages. Join a growing organization that values accuracy, customer service excellence, and collaborative work

Qualifications

• Fluent in English and Spanish, written and spoken.
• 3–4 years in customer service, BPO, or call center roles.
• Experience in client support and handling sensitive information.
• Proficient with Microsoft Office and CRM/ticketing tools.

Responsibilities

• Handle inbound calls, emails, and client inquiries empathetically.
• Conduct initial client interviews and document details accurately.
• Communicate with English- and Spanish-speaking clients effectively.
• Assist qualified clients through intake and onboarding.
• Maintain accurate client records in company systems.
• Prepare intake forms and required documentation.
• Support client satisfaction initiatives and follow ups.
• Collaborate with internal teams and referral partners.

Skills

English & Spanish fluency

Customer service

BPO / Call Center

Client support

Communication skills

Detail-oriented

Microsoft Office

Tools

CRM software

Ticketing systems

Case management software

MS Excel

Job description

Intakes Specialist / Customer Service Representative (Bilingual English/Spanish)

Work Location: Philippines (Onsite) - BGC - Morning Shift

Employment Type: Full-Time

Join a Growing US-Based Legal Team

If you are fluent in English and Spanish, enjoy helping others, and have experience in customer service, client support, or call center environments, this is an excellent opportunity to grow your career with an international organization.

Key Responsibilities

• Handle inbound calls, emails, and client inquiries professionally and with empathy.
• Conduct initial client interviews to gather important information about their situation.
• Communicate effectively with English- and Spanish-speaking clients.
• Assist qualified clients through the intake and onboarding process.
• Collect, verify, and accurately document client information.
• Prepare and process intake forms and required documentation.
• Maintain accurate client records using company systems.
• Provide excellent customer service while handling sensitive conversations.
• Follow up with potential clients when needed.
• Support client satisfaction and feedback initiatives.
• Collaborate with internal teams and referral partners.
• Maintain confidentiality and follow company policies and procedures.
• Perform additional administrative and client support tasks as assigned.

Qualifications

• Fluent in both English and Spanish (spoken and written).
• 3–4 years of experience in:
  • Customer Service
  • BPO / Call Center
  • Client Support
  • Healthcare, Hospitality, or Legal Support
  • Other customer-facing roles
• Strong verbal and written communication skills.
• Excellent listening skills and the ability to understand client needs.
• Customer-focused mindset with the ability to build rapport quickly.
• Calm, professional, and empathetic when handling difficult situations.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable learning new systems and technology.
• Proficient in Microsoft Office (Word and Excel).
• Experience with CRM, ticketing systems, or case management software is a plus.
• Ability to handle confidential information with professionalism.

What We Offer

• Competitive salary
• Morning Shift
• Performance-based bonuses.
• Stable, full-time employment with an international organization.
• Opportunity to work with a US-based legal team.
• Career growth and professional development opportunities.
• Training and support to help you succeed.
• Collaborative and inclusive workplace culture.
• A meaningful role where your work helps people during important moments in their lives.

Who We’re Looking For

• Passionate about helping people
• Confident communicating with international clients
• Detail-oriented and organized
• Motivated to grow their career in a global company
• Comfortable working in a fast-paced environment

If you are ready to use your bilingual skills and customer service experience to make a difference, we would love to hear from you.