Spanish Bilingual Customer Service Representative

Nezda Technologies, Inc.; Philippines; On-site; PHP 1,060,000 - 1,116,000; Full time

Benefits offered by this job

Comprehensive training programme

Job summary

Nezda Technologies, Inc. in Taguig City is seeking a Spanish bilingual Customer Service Representative to join our dynamic call centre team.

This full-time role provides support in English and Spanish, serving as the vital link between the company and customers, and ensuring a positive customer experience. You will handle inquiries, resolve issues, document interactions, and meet performance targets for quality, satisfaction, and sales metrics while maintaining professionalism in challenging

Qualifications

• Fluency in both English and Spanish with excellent verbal and written communication skills.
• 6+ months of customer service experience in a call centre (TSR/CSR).
• Completed at least 2 years in college.

Responsibilities

• Handle inbound and outbound calls in English and Spanish with professionalism and empathy.
• Address inquiries, concerns and complaints promptly and effectively.
• Provide accurate information about products and services to customers.
• Document customer interactions and transactions in the company database.
• Follow call centre protocols and procedures to maintain quality standards.
• Escalate complex issues to supervisors or specialist departments when necessary.
• Achieve and maintain established performance targets for call handling, customer satisfaction and sales metrics.
• Collaborate with team members to share best practices and support overall centre performance.
• Maintain a professional and courteous demeanour at all times, even in challenging situations.

Skills

Bilingual EN/ES

Customer service

Call centre experience

Education

Some college (2 years)

Job description

About the role

Nezda Technologies, Inc. is seeking a Spanish Bilingual Customer Service Representative to join our dynamic call centre team in Taguig City, Metro Manila. This is a full-time role where you'll serve as the vital link between our company and our customers, providing exceptional support in English and Spanish.

Key responsibilities

• Handle inbound and outbound customer service calls in English and Spanish with professionalism and empathy

• Address customer inquiries, concerns and complaints promptly and effectively

• Provide accurate information about products and services to customers

• Document customer interactions and transactions in the company database

• Follow call centre protocols and procedures to maintain quality standards

• Escalate complex issues to supervisors or specialist departments when necessary

• Achieve and maintain established performance targets for call handling, customer satisfaction and sales metrics

• Collaborate with team members to share best practices and support overall centre performance

• Maintain a professional and courteous demeanour at all times, even in challenging situations

What we're looking for

• Fluency in both English and Spanish, with excellent verbal and written communication skills in both languages

• Proven customer service experience in a call centre for at least 6 months TSR/CSR

• Completed at least 2 years in College

• Must be amenable to work in Bridgetowne or Taguig

What we offer

• 95,000 - 100,000 Package

• Comprehensive training programme to ensure you have the skills and knowledge to excel in the role

Start ASAP!