German Bilingual Customer Service And Technical Representative

WHR Global Consulting; Quezon City; On-site; PHP 335,000 - 513,000; Full time

Benefits offered by this job

Visa sponsorship

On-site in Quezon City

Job summary

A consulting firm is hiring a German Bilingual Customer Service and Technical Representative to join its on-site team in Quezon City, Philippines. The position is open to German nationals and offers company-sponsored work visa. Responsibilities include handling customer inquiries, providing excellent service, and resolving issues. Training is provided, and no prior BPO experience is required. The role requires fluency in German and English, alongside strong customer service abilities.

Qualifications

• Open to German nationals currently residing in the Philippines.
• Skills in customer satisfaction and problem-solving.
• Previous experience in customer service or technical support is a plus but not required.

Responsibilities

• Handle customer inquiries through various communication channels.
• Provide excellent customer service and ensure a positive customer experience.
• Resolve customer issues efficiently and accurately, including basic technical troubleshooting.
• Collaborate with internal teams to resolve concerns and uphold standards

Skills

Fluent German and English communication skills

Customer service skills

Problem-solving

Conflict resolution

Job description

About the Role

We are hiring a German Bilingual Customer Service and Technical Representative (CS Tech Rep) to join our on-site team in Quezon City. This role is open to German nationals currently based in the Philippines, and the company will fully shoulder the work visa. Non-native German speakers are also very welcome to apply.

No BPO experience is required — comprehensive training will be provided. This position involves handling customer inquiries, resolving issues, and providing both customer care and basic technical support. You will be expected to maintain a professional, empathetic approach and deliver outstanding service to help build customer trust and loyalty.

Key Responsibilities

• Handle customer inquiries through various communication channels
• Provide excellent customer service and ensure a positive customer experience
• Resolve customer issues efficiently and accurately, including basic technical troubleshooting
• Maintain professional, empathetic communication to build customer trust
• Work collaboratively with internal teams to elevate and resolve concerns
• Uphold service standards and follow company guidelines to ensure customer satisfaction

Qualifications

• Open to German nationals currently residing in the Philippines
• Company-sponsored work visafor qualified candidates
• Fluent German and English communication skills
• Strong background in customer service, customer support, or customer experience
• Skills in customer satisfaction, problem-solving, and conflict resolution
• Previous experience in customer service or technical support (BPO or non-BPO) is a plus but not required
• Willing to work on-site in Quezon Cityfollowing aEuropean timezone schedule
• Computer literate and comfortable using various software and tools