Spanish Bilingual Customer Service Representative

Gratitude Philippines; Manila; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

Free Meals

Annual Company Trip

Sleeping Quarters

Health Insurance

Job summary

A customer service company seeks an experienced professional to assist Spanish-speaking clients in Manila. This role involves providing top-notch customer service, addressing inquiries, and ensuring customer satisfaction. Candidates should have a Bachelor's degree and 3-5 years of relevant experience. Excellent communication skills in English and Spanish are essential. The position offers a fast-paced environment, with multiple benefits including incentives and health coverage.

Qualifications

• 3-5 years of experience in customer service roles.
• Comfortable working in a fast-paced environment and dealing with diverse customer needs.
• Proficient in English and Spanish; excellent verbal and written communication skills.
• Strong problem-solving abilities; patient and empathetic with customers.

Responsibilities

• Provide exceptional customer service and support to Spanish-speaking clients.
• Resolve customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and enhance customer satisfaction.
• Assist in training new staff on customer service protocols and procedures.

Skills

Proficient in English

Proficient in Spanish

Verbal communication skills

Written communication skills

Problem-solving abilities

Patience

Empathy

Education

Bachelor’s degree in a relevant field

Tools

CRM software

Job description

On-site - Manila 3-5 Yrs Exp Bachelor Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service and support to Spanish-speaking clients.
• Resolve customer inquiries and issues through various communication channels.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to improve service quality and enhance customer satisfaction.
• Assist in training new staff on customer service protocols and procedures.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: 3-5 years of experience in customer service roles.
• Skills and Competencies: Proficient in English and Spanish; excellent verbal and written communication skills.
• Qualities and Traits: Strong problem-solving abilities; patience and empathy in dealing with customers.
• Responsibilities and Duties: Ability to manage multiple tasks efficiently and accurately.
• Working Conditions: Comfortable working in a fast-paced environment and dealing with diverse customer needs.

Working Location

Bridgetowne. H3VP+FHG, Bridgetowne Blvd, Quezon City, 1609 Metro Manila, Philippines

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