Customer Service Representative - Spanish Bilingual.

Gratitude Jobs Ahead Hr Inc; Quezon City; Presencial; PHP 420.000 - 540.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Descripción de la vacante

Gratitude Jobs Ahead Hr Inc. is seeking a Spanish-speaking customer service specialist for on-site work in Quezon City. The role requires 5–8 years in customer service, fluency in Spanish and English, and a high school diploma.

You will handle calls, emails, and chats, resolve issues, and maintain accurate customer records. You will join a fast-paced team, with evening or weekend shifts possible, and benefit from health plans, incentives, and a supportive environment aimed at excellent service

Formación

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–8 years in customer service or related field.
• Skills: Proficient in Spanish and English, excellent communication and problem-solving skills.

Responsabilidades

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and service offerings to better assist customers.

Conocimientos

Spanish

English

Customer service

Educación

High School diploma

Descripción del empleo

On-site - Quezon City 5-10 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and service offerings to better assist customers.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–8 years in customer service or related field.
• Skills and Competencies: Proficient in Spanish and English, excellent communication and problem-solving skills.
• Qualities and Traits: Patience, empathy, and a customer-centric attitude.
• Working Conditions: Fast-paced environment, possible evening or weekend shifts.

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