Customer Service Representative - Spanish Bilingual.

Gratitude Jobs Ahead Hr Inc; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

Gratitude Jobs Ahead Hr Inc. is seeking a Spanish-speaking customer service specialist for on-site work in Quezon City. The role requires 5–8 years in customer service, fluency in Spanish and English, and a high school diploma.

You will handle calls, emails, and chats, resolve issues, and maintain accurate customer records. You will join a fast-paced team, with evening or weekend shifts possible, and benefit from health plans, incentives, and a supportive environment aimed at excellent service

Qualifications

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–8 years in customer service or related field.
• Skills: Proficient in Spanish and English, excellent communication and problem-solving skills.

Responsibilities

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and service offerings to better assist customers.

Skills

Spanish

English

Customer service

Education

High School diploma

Job description

On-site - Quezon City 5-10 Yrs Exp High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Equity Incentive Plan, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Annual Company Trip, Free Meals, Sleeping Quarters

Description

• Provide exceptional customer service to Spanish-speaking clients via phone, email, and chat.
• Assist customers with inquiries and resolve issues in a timely manner.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and service offerings to better assist customers.

Requirements

• Educational Qualifications: High School diploma or equivalent; further education is a plus.
• Experience Level: 5–8 years in customer service or related field.
• Skills and Competencies: Proficient in Spanish and English, excellent communication and problem-solving skills.
• Qualities and Traits: Patience, empathy, and a customer-centric attitude.
• Working Conditions: Fast-paced environment, possible evening or weekend shifts.

Tips

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