Bilingual Collections Specialist — Spanish/English

Concentrix; Quezon City; On-site; PHP 335,000 - 580,000; Full time

Benefits offered by this job

Language premium

HMO

Career growth

Job summary

Concentrix in the Philippines is seeking a Spanish Bilingual Collections Advisor to assist customers with account and payment issues. You will contact customers about outstanding balances, negotiate payment arrangements, and document commitments in our system.

Fluency in Spanish and English is required, with 6 months to 1 year of collections experience. You may work in shifts (including weekends/holidays). The role offers a language premium, HMO, and opportunities for growth.

Qualifications

• Fluent in Spanish and English (written and verbal).
• 6 months to 1 year of Collections experience.

Responsibilities

• Contact customers regarding outstanding account balances through phone, email, or other communication channels.
• Negotiate payment arrangements and provide suitable repayment solutions.
• Maintain accurate documentation of customer interactions and payment commitments.
• Ensure compliance with company policies and regulatory requirements.
• Deliver excellent customer service while resolving account-related concerns.
• Meet individual and team performance metrics.

Skills

Spanish

English

Job description

Concentrix in the Philippines is seeking a Spanish Bilingual Collections Advisor to assist customers with account and payment issues. You will contact customers about outstanding balances, negotiate payment arrangements, and document commitments in our system.

Fluency in Spanish and English is required, with 6 months to 1 year of collections experience. You may work in shifts (including weekends/holidays). The role offers a language premium, HMO, and opportunities for growth.