Remote Bilingual Collections Specialist (EN/ES)

MCI; Manila; Remote; PHP 100,000 - 120,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Performance and loyalty bonuses

Employee shuttle services

Job summary

MCI, one of the fastest-growing tech-enabled business services companies in the USA, is seeking Collections Representatives in Manila. This role involves reaching out to customers to discuss overdue accounts, negotiating repayment plans, and managing account details.

Ideal candidates will possess strong negotiation skills, be empathetic, and have experience in collections or customer service. Must be bilingual in English and Spanish, with a high school diploma or GED.

Qualifications

• Must be 18 years or older.
• Strong negotiation and conflict resolution skills.
• Previous experience in collections, customer service, or call center environments preferred.

Responsibilities

• Contact customers regarding overdue accounts.
• Work with customers to establish repayment plans.
• Monitor and follow up on missed payments.

Skills

Negotiation

Conflict resolution

Bilingual in English and Spanish

Calm under pressure

Education

High school diploma or GED

Job description

MCI, one of the fastest-growing tech-enabled business services companies in the USA, is seeking Collections Representatives in Manila. This role involves reaching out to customers to discuss overdue accounts, negotiating repayment plans, and managing account details.

Ideal candidates will possess strong negotiation skills, be empathetic, and have experience in collections or customer service. Must be bilingual in English and Spanish, with a high school diploma or GED.