Remote Bilingual English/Spanish Collections Specialist

MCI; Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Meal during training

Career growth

Job summary

MCI, based in Manila, seeks Collections Representatives to resolve outstanding balances with empathy and professionalism. Fluency in English and Spanish is required, along with strong negotiation skills and knowledge of debt-collection laws.

You will engage customers by phone and email, set up repayment plans, and maintain accurate records. Starting compensation is based on experience, and a robust benefits package supports growth, learning, and career advancement within a global, expanding

Qualifications

• Must be 18 years or older.
• High school diploma or GED required.
• Bilingual in English and Spanish (required).
• Strong negotiation and conflict resolution skills.
• Ability to remain calm, professional, and empathetic under pressure.
• Familiarity with debt collection laws and best practices is a plus.
• Previous experience in collections, customer service, or call center environments preferred.

Responsibilities

• Customer Outreach: Contact customers via phone and email regarding overdue accounts to discuss balances and payment options.
• Negotiation: Work with customers to establish realistic and effective repayment plans or settlements.
• Follow-Up: Monitor and follow up on missed payments and broken promises to pay.
• Account Management: Update customer records, payment statuses, and notes in the system accurately and promptly.
• Compliance: Ensure all collection activities comply with regulatory standards, including debt collection laws and company policies.
• Documentation: Maintain detailed and organized records of all interactions and collection efforts.
• Performance Goals: Consistently meet or exceed daily and monthly collection targets.

Skills

Bilingual English/Spanish

Negotiation

Conflict resolution

Customer service

Education

High school diploma or GED

Job description

MCI, based in Manila, seeks Collections Representatives to resolve outstanding balances with empathy and professionalism. Fluency in English and Spanish is required, along with strong negotiation skills and knowledge of debt-collection laws.

You will engage customers by phone and email, set up repayment plans, and maintain accurate records. Starting compensation is based on experience, and a robust benefits package supports growth, learning, and career advancement within a global, expanding