Collections Specialist – BPO Contact Center

MCI; Manila; Remote; PHP 240,000 - 360,000; Full time

Benefits offered by this job

HMO Coverage plus dependent

Dental Coverage

Meal during training

Rice, clothing, laundry allowances

Bonuses

Shuttle services

Company retreats

Job summary

MCI is seeking a results-driven Collections Representative for its BPO contact center in Manila. You will contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering excellent customer service.

The ideal candidate has 1–2 years in collections, strong negotiation skills, and fluency in English; Spanish is a plus. Must be 18+ with a high school diploma or equivalent.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent required; further education is a plus.
• 1-2 years of experience in collections or a similar contact center role.
• Strong negotiation and conflict resolution skills.
• Ability to remain calm and professional under pressure.
• Familiarity with debt collection laws and practices.
• Fluency in English required; Spanish fluency is a strong advantage.

Responsibilities

• Make outbound calls to customers regarding overdue payments and account status.
• Negotiate payment plans and settlements in line with company policies and customer circumstances.
• Update customer accounts and document all collection activities accurately in the system.
• Follow up on broken promises and maintain consistent contact with debtors.
• Handle disputes professionally and elevate complex cases to the appropriate department.
• Ensure full compliance with regulatory standards and maintain confidentiality of customer information.
• Meet or exceed daily and monthly collection targets and call quality standards.

Skills

Negotiation

Conflict resolution

English fluency

Spanish fluency (advantage)

Customer service

Education

High school diploma or equivalent

Job description

MCI is seeking a results-driven Collections Representative for its BPO contact center in Manila. You will contact customers with overdue accounts, negotiate payment arrangements, and maintain accurate records while delivering excellent customer service.

The ideal candidate has 1–2 years in collections, strong negotiation skills, and fluency in English; Spanish is a plus. Must be 18+ with a high school diploma or equivalent.