Bilingual Client Services Associate (Mandarin/English) - Hybrid

True North Insights; Bacolod; Hybrid; PHP 446,000 - 893,000; Full time

Benefits offered by this job

Base Pay + Uncapped Performance Bonus

Day 1 HMO + Life Insurance + Vacation,

US holiday leave + sick leave + 13th/

Job summary

True North Insights in the Philippines is seeking an Associate on our Client Services team to own projects that shape client outcomes. You will source experts, manage fast-moving communications, and coordinate logistics as the primary link between client needs and insight delivery.

The role is front-line, requires excellent English, strong time management, and a proactive, accountable mindset. Training includes on-site presence in Makati during the initial period, with hybrid/remote work

Qualifications

• Bachelor’s degree from an accredited institution.
• 6–36 months of relevant professional or internship experience, especially in client-facing roles.
• Outstanding communicator with strong business instincts; can write concise emails to senior executives.
• Strong fluency in verbal and written English.
• Thrive in deadline-driven environments and take ownership of results.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries and time zones.
• Deliver on tight timelines across multiple fast-moving client workstreams.
• Understand business problems quickly and match them with relevant industry expertise.
• Drive outcomes through sound judgment, clear communication, and relentless follow-through.

Skills

Excellent communication

English fluency

Deadline-driven

Accountable

Client-facing experience

Education

Bachelor's degree

Job description

True North Insights in the Philippines is seeking an Associate on our Client Services team to own projects that shape client outcomes. You will source experts, manage fast-moving communications, and coordinate logistics as the primary link between client needs and insight delivery.

The role is front-line, requires excellent English, strong time management, and a proactive, accountable mindset. Training includes on-site presence in Makati during the initial period, with hybrid/remote work