Associate, Client Services - (Mandarin Speaking) - Philippines

True North Insights; Bacolod; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Uncapped Performance Bonus

Day 1 HMO + Life Insurance

Vacation and sick leave

Free snacks

Paid trainings

Regular team events

Job summary

True North Insights is seeking an Associate for their Client Services team, focusing on client engagement and project management. This role requires fluency in Mandarin and English, along with a Bachelor’s degree. You will manage logistics and communications while working in a hybrid/remote setup.

Outstanding communication skills and a proactive approach are essential. The position offers a base pay with uncapped performance bonuses, health insurance, and several additional perks from day one.

Qualifications

• 0-36 months of relevant professional or internship experience (client-facing role is a plus).
• Outstanding communicator with the ability to conduct professional calls and write clear emails.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries.
• Deliver on tight timelines across multiple fast-moving client workstreams.

Skills

Fluent in Mandarin

Fluent in English

Communication skills

Strong business instincts

Deadline-driven

Education

Bachelor’s degree from an accredited institution

Job description

Requirements

• Fluent in Mandarin and English
• Day shift role
• Hybrid/Remote work environment, 5 days on-site (Makati) required during initial training
• Must be legally eligible to work in the Philippines without sponsorship

What You’ll Do

As an Associate on our Client Services team, you’ll take full ownership of projects that directly influence our clients’ strategic outcomes. From sourcing experts to managing fast-moving communications and coordinating logistics, you’ll operate as the key driver between client needs and insight delivery.

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling
• Speak directly with experts and stakeholders across industries and time zones
• Deliver on tight timelines across multiple fast-moving client workstreams
• Understand business problems quickly and match them with relevant industry expertise
• Drive outcomes through sound judgment, clear communication, and relentless follow-through

Who You Are

• Bachelor’s degree from an accredited institution (strong academic performance)
• 0–36 months of relevant professional or internship experience (client-facing role is a plus)
• Outstanding communicator with strong business instincts; ability to conduct professional phone calls and write clear, concise emails to senior executives
• Strong fluency in verbal and written English
• Thrives in deadline-driven environments and takes ownership of results
• Resourceful, proactive, and highly accountable

Benefits

• Base Pay + Uncapped Performance Bonus
• Strong associates can double their bonus regularly
• Day 1 HMO + Life Insurance + Vacation leave + US holiday leave + sick leave + 13th Month, government/social benefits
• Perks: Free snacks, Paid trainings, Monday breakfast, and regular team events