Associate, Client Services - (Mandarin Speaking) - Philippines

True North Insights; Cebu City; Hybrid; PHP 279,000 - 502,200; Full time

Benefits offered by this job

Free snacks

Paid trainings

Monday breakfast

Regular team events

Job summary

True North Insights is seeking an Associate for their Client Services team in Cebu City, Philippines. This role requires fluency in both Mandarin and English, as you’ll be managing projects that influence client outcomes.

Responsibilities include sourcing and engaging industry experts, managing communications, and driving results across multiple fast-paced workstreams. A Bachelor's degree and strong communication skills are essential.

Benefits include competitive pay, uncapped performance bonuses, and comprehensive health insurance starting from day one.

Qualifications

• Must be legally eligible to work in the Philippines without sponsorship.
• 0-36 months of relevant professional or internship experience, client-facing role is a plus.
• Thrives in deadline-driven environments and takes ownership of results.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Deliver on tight timelines across multiple fast-moving client workstreams.
• Drive outcomes through sound judgment and clear communication.

Skills

Fluent in Mandarin

Fluent in English

Communication skills

Project management

Education

Bachelor’s degree

Job description

Requirements

• Fluent in Mandarin and English
• Day shift role
• Hybrid/Remote work environment, 5 days on-site (Makati) required during initial training
• Must be legally eligible to work in the Philippines without sponsorship

What You’ll Do

As an Associate on our Client Services team, you’ll take full ownership of projects that directly influence our clients’ strategic outcomes. From sourcing experts to managing fast-moving communications and coordinating logistics, you’ll operate as the key driver between client needs and insight delivery.

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling
• Speak directly with experts and stakeholders across industries and time zones
• Deliver on tight timelines across multiple fast-moving client workstreams
• Understand business problems quickly and match them with relevant industry expertise
• Drive outcomes through sound judgment, clear communication, and relentless follow-through

Who You Are

• Bachelor’s degree from an accredited institution (strong academic performance)
• 0–36 months of relevant professional or internship experience (client-facing role is a plus)
• Outstanding communicator with strong business instincts; ability to conduct professional phone calls and write clear, concise emails to senior executives
• Strong fluency in verbal and written English
• Thrives in deadline-driven environments and takes ownership of results
• Resourceful, proactive, and highly accountable

Benefits

• Base Pay + Uncapped Performance Bonus
• Strong associates can double their bonus regularly
• Day 1 HMO + Life Insurance + Vacation leave + US holiday leave + sick leave + 13th Month, government/social benefits
• Perks: Free snacks, Paid trainings, Monday breakfast, and regular team events