Bilingual Client Services Associate - Mandarin/English

True North Insights (formerly Capvision); Makati; Hybrid; PHP 260,000 - 380,000; Full time

Benefits offered by this job

Uncapped bonus

HMO + Life Insurance

Vacation leave

13th month pay

US holiday leave

Job summary

True North Insights is seeking an Associate on our Client Services team in Manila to own projects that influence client outcomes. You will source experts, manage communications, and coordinate logistics, serving as the key link between client needs and insight delivery.

You will speak with senior executives across industries, manage tight timelines, and thrive in a fast-paced, global environment. Initial training may include night shifts as part of a hybrid/remote setup.

Qualifications

• Bachelor’s degree from an accredited institution (strong academic performance).
• At least 6 months of relevant professional experience (client-facing role is a plus).
• Outstanding communicator with strong business instincts; ability to conduct professional calls and write clear emails to senior executives.
• Strong fluency in verbal and written English and Mandarin.
• Thrives in deadline-driven environments and takes ownership of results.
• Resourceful, proactive, and highly accountable.

Responsibilities

• Own expert engagement end-to-end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries and time zones.
• Deliver on tight timelines across multiple fast-moving client workstreams.
• Understand business problems quickly and match them with relevant industry expertise.
• Drive outcomes through sound judgment, clear communication, and relentless follow-through.

Skills

Client-facing

English & Mandarin

Strong communication

Time management

Education

Bachelor’s degree

Job description

True North Insights is seeking an Associate on our Client Services team in Manila to own projects that influence client outcomes. You will source experts, manage communications, and coordinate logistics, serving as the key link between client needs and insight delivery.

You will speak with senior executives across industries, manage tight timelines, and thrive in a fast-paced, global environment. Initial training may include night shifts as part of a hybrid/remote setup.