Associate, Client Services - (Mandarin Speaking) - Philippines

True North Insights; Western Visayas; Hybrid; PHP 360,000 - 720,000; Full time

Benefits offered by this job

HMO

Life Insurance

Vacation Leave

US Holiday Leave

Sick Leave

13th Month Pay

Government Benefits

Free Snacks

Paid Trainings

Monday Breakfast

Team Events

Job summary

True North Insights is a global expert network connecting organizations with subject matter experts to inform strategic decisions. The Associate on Client Services owns end-to-end engagement from sourcing to scheduling, working across time zones to meet client needs with urgency and impact.

Role requires Mandarin and English fluency, a Bachelor's degree, and 6–36 months of client-facing experience. Training is on-site in Makati during the initial period, with hybrid/remote work options available.

Qualifications

• Bachelor's degree or equivalent required.
• Experience in client-facing roles a plus.
• Fluent in Mandarin and English, with strong written communication.

Responsibilities

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling.
• Speak directly with experts and stakeholders across industries and time zones.
• Deliver on tight timelines across multiple fast-moving client workstreams.
• Understand business problems quickly and match them with relevant industry expertise.
• Drive outcomes through sound judgment, clear communication, and relentless follow-through.

Skills

Mandarin

English

Communication

Education

Bachelor's degree from an accredited institution

Job description

About True North Insights

True North Insights is a global expert network that connects organizations with subject matter experts who provide critical insights to inform strategic decision-making.

We believe the right knowledge can move the world forward. Since day one, that belief has driven everything we do. We exist to break through complexity, giving global investors and business leaders frictionless access to the insights that matter most — insights that fuel confident decisions, unlock opportunity, and power successful careers.

Founded in 2019 in New York City, our firm has skyrocketed from launch to becoming #7 in North America and #10 globally in just five years — and we're just getting started. As we expand into Europe and beyond, there's never been a better time to join our high-growth, global team.

Looking for excellence and something to be proud of Look no further. Step into a high-energy, high-intensity, KPI-driven role with unlimited growth.

• Candidates must be fluent in Mandarin and English.
• This job is a day shift role.
• Hybrid/Remote work environment. 5 Days on-site (Makati) are required during the initial training period.

What You'll Do

As an Associate on our Client Services team, you'll take full ownership of projects that directly influence our clients strategic outcomes. From sourcing experts to managing fast-moving communications and coordinating logistics, you'll operate as the key driver between client needs and insight delivery. This is a front-line, client-facing role for driven professionals who thrive on responsibility, urgency, and impact.

No two days are the same. One hour you might be supporting a consulting firm evaluating grocery eCommerce by sourcing a former Fortune 10 executive; the next, helping a hedge fund understand aviation trends by recruiting a European airline specialist—under deadline.

• Own expert engagement from end to end: sourcing, vetting, outreach, and scheduling
• Speak directly with experts and stakeholders across industries and time zones
• Deliver on tight timelines across multiple fast-moving client workstreams
• Understand business problems quickly and match them with relevant industry expertise
• Drive outcomes through sound judgment, clear communication, and relentless follow-through

Who You Are

• Bachelor's degree from an accredited institution (strong academic performance)
• 6–36 months of relevant professional or internship experience (client-facing role is a plus)
• Outstanding communicator with strong business instincts; Demonstrated ability to conduct professional phone calls and write clear, concise emails to senior executives
• Strong fluency in verbal and written English
• Thrives in deadline-driven environments and takes ownership of results
• Resourceful, proactive, and highly accountable
• Must be legally eligible to work in the Philippines without sponsorship

Why True North Insights

True North Insights offers a dynamic, high-performance culture where ambitious professionals grow quickly and own meaningful work from day one.

• Be a member of a pioneer office at the World's Fastest Growing Expert Network with clear promotion paths
• You will work alongside our HQ in NYC. Be part of a fun, friendly, and family-oriented culture
• Comprehensive paid training across project execution, client service, and leadership
• Diverse project exposure—Associates are never siloed
• Base Pay + Uncapped Performance Bonus.
• Strong associates can double their bonus regularly!
• Benefits: Day 1 HMO + Life Insurance + Vacation leave + US holiday leave + sick leave + 13th Month, government/social benefits
• Perks: Free snacks, Paid trainings, Monday breakfast, and regular team events

At True North Insights, growth is earned—not given. You'll be challenged, supported, and trusted to lead early in your career.

Recruitment Process

Step 1: Spark Hire Video Interview
Candidates complete a video interview with pre-recorded questions. Submissions are reviewed for initial fit.

Step 2: Recruiter Interview
Live interview focused on experience, role expectations, culture fit, and salary and availability.

Step 3: Case Study Interview (PH Managers)
Candidates complete and present a case study. Evaluation focuses on problem-solving, communication, and role-specific skills.

Step 4: Final Interview (New York Leadership)
Final discussion to assess leadership alignment, long-term potential, and overall fit. A hiring decision follows.

Website: www.truenorthinsights.com