Indonesian-Speaking Customer Service Specialist - Asia

3M; Taguig; On-site; PHP 360,000 - 480,000; Full time

Job summary

3M is seeking an entry-level to early-career Customer Service / Supply Chain professional in Metro Manila. You will handle end-to-end order management using SAP and Salesforce, maintain customer data, and resolve order issues with internal teams and customers to ensure timely delivery.

The role emphasizes standard procedures, basic analytics, and collaboration across departments. English and Bahasa Indonesian language skills are required for effective communication across regional teams.

Qualifications

• Bachelors degree completed.
• Minimum 1 year of relevant experience in Customer Service or related fields.
• Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office.
• Attention to detail and strong communication.
• Ability to adapt to new systems and processes.
• Strong English and Bahasa Indonesian language skills (Reading, Writing, Speaking and listening).

Responsibilities

• Performs end-to-end order management using SAP, Salesforce, and customer portals.
• Maintains customer master data, part numbers, and critical specifications.
• Investigates missed OTIF and resolves simple to moderately complex issues.
• Communicates proactively with internal teams and customers regarding order issues.
• Collaborates with stakeholders to ensure order flow and resolve queries.
• Builds relationships with assigned customers.
• Handles line stop or AOG situations with stakeholder coordination.
• Meets KPIs and SLAs and participates in company initiatives.
• Follows up on delays and coordinates tasks to meet SLAs.
• Creates simple reports or analytics.
• Participates in continuous improvement and basic Lean projects.
• Performs administrative tasks as needed.
• Analyzes and recommends alternatives to meet customer or account needs.
• Applies customer service, issue resolution, and problem-solving skills.
• Provide flexible support for urgent or ad hoc customer, business, or company operational requirements outside regular working hours when necessary.

Skills

Customer service

Account management

Analytical skills

Communication

English (Business)

Education

Bachelor's degree

Tools

SAP

Salesforce

CRM tools

MS Office

Job description

3M is seeking an entry-level to early-career Customer Service / Supply Chain professional in Metro Manila. You will handle end-to-end order management using SAP and Salesforce, maintain customer data, and resolve order issues with internal teams and customers to ensure timely delivery.

The role emphasizes standard procedures, basic analytics, and collaboration across departments. English and Bahasa Indonesian language skills are required for effective communication across regional teams.