Banking Service Lead – Absentee Desk (Legazpi)

RCBC; Legazpi; On-site; PHP 223,000 - 402,000; Full time

Job summary

RCBC in Legazpi, Philippines, seeks an ABS absentee Service Manager/Officer/Associate to support branch operations and customer service delivery in the absence of regular staff. The role emphasizes compliance with BSP/AML rules and internal policies to ensure accurate processing and customer satisfaction.

The position requires a 4-year degree in business or a related service field, with knowledge of bank policies and branch operations.

Qualifications

• At least a 4-year degree in business or a service-oriented field.
• Solid knowledge of bank policies and branch operations.
• Experience in sales/marketing within banking is an advantage.
• Ability to work in a banking and sales environment and handle clients professionally.

Responsibilities

• Serve as absentee Service Manager/Service Officer/Service Associate in their absence.
• Assist in compliance reviews on a case-by-case basis as assigned by the Regional Service Head.
• Perform ad hoc tasks such as special investigations/reviews, reconciliation tasks, ATM duty coverage as assigned.
• Ensure BC transactions are processed within set limits and authorities per bank policies.

Skills

Customer service

Sales experience

Compliance knowledge

Education

Bachelor's degree in Business or related field

Job description

RCBC in Legazpi, Philippines, seeks an ABS absentee Service Manager/Officer/Associate to support branch operations and customer service delivery in the absence of regular staff. The role emphasizes compliance with BSP/AML rules and internal policies to ensure accurate processing and customer satisfaction.

The position requires a 4-year degree in business or a related service field, with knowledge of bank policies and branch operations.