Jr. Reserve Officer

RCBC; Legazpi; On-site; PHP 223,000 - 402,000; Full time

Job summary

RCBC in Legazpi, Philippines, seeks an ABS absentee Service Manager/Officer/Associate to support branch operations and customer service delivery in the absence of regular staff. The role emphasizes compliance with BSP/AML rules and internal policies to ensure accurate processing and customer satisfaction.

The position requires a 4-year degree in business or a related service field, with knowledge of bank policies and branch operations.

Qualifications

• At least a 4-year degree in business or a service-oriented field.
• Solid knowledge of bank policies and branch operations.
• Experience in sales/marketing within banking is an advantage.
• Ability to work in a banking and sales environment and handle clients professionally.

Responsibilities

• Serve as absentee Service Manager/Service Officer/Service Associate in their absence.
• Assist in compliance reviews on a case-by-case basis as assigned by the Regional Service Head.
• Perform ad hoc tasks such as special investigations/reviews, reconciliation tasks, ATM duty coverage as assigned.
• Ensure BC transactions are processed within set limits and authorities per bank policies.

Skills

Customer service

Sales experience

Compliance knowledge

Education

Bachelor's degree in Business or related field

Job description

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Legazpi, Bicol

Job Summary

• Assumes the position of absentee Business Center personnel. Ensures strict implementation and consistent compliance to the policies and procedures of the Bank, BSP/AMLA regulations and other external regulatory rules. Supports the business objectives through excellent customer service delivery and other service-related initiatives geared towards total customer satisfaction.
• Willing to be assigned in the following locations: Legazpi, Bicol

How will you contribute?

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate(SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks i.e. special investigation/review, reconciliation of unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that Business Center (BC) transactions are processed within the set limits, approvals and authorities as prescribed by Bank policies and/or the Operations Manual of the branch and other regulatory bodies.

What will make you successful?

• Someone who can work efficiently and effectively in a banking and sales environment, who feels confident in their working capacity and be able to handle clients professionaly.
• At least a 4 year graduate with a degree in business or any service industry oriented course.
• With extensive knowledge in bank policies and procedures for branch operations.
• An advantage if with sales/ marketing experience in a bank.
• Willing to be assigned in different branches within the area of assignment.