Banking Service & Compliance Associate

RCBC; Manila; On-site; PHP 335,000 - 536,000; Full time

Job summary

RCBC in Metro Manila is seeking absentee banking staff to cover Service Manager, Service Officer, and related roles across branches in Manila. The position emphasizes strict adherence to bank policies, AMLA/regulatory rules, and delivering excellent customer service.

Ideal candidates hold a 4-year business or service-industry degree, with strong knowledge of branch operations and potential sales experience in banking. Willingness to be assigned to multiple branches is required.

Qualifications

• At least a 4 year graduate with a degree in business or any service industry oriented course.
• Extensive knowledge in bank policies and procedures for branch operations.
• Sales/marketing experience in a bank is an advantage.
• Willing to be assigned in different branches within the area of assignment.

Responsibilities

• Assumes the position of Service Manager (SM), Service Officer (SO), Service Associate (SA), Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assists in performing compliance reviews on case to case as assigned by the Regional Service Head.
• Performs ad hoc tasks such as special investigation/review, reconciling unbalanced accounts, ATM duty officers, etc. as assigned by the District Service Head.
• Ensures that BC transactions are processed within the set limits, approvals and authorities per Bank policies and Operations Manual.

Skills

Customer service

Banking knowledge

Sales experience

Regulatory compliance

Education

4-year degree in business or service industry

Job description

RCBC in Metro Manila is seeking absentee banking staff to cover Service Manager, Service Officer, and related roles across branches in Manila. The position emphasizes strict adherence to bank policies, AMLA/regulatory rules, and delivering excellent customer service.

Ideal candidates hold a 4-year business or service-industry degree, with strong knowledge of branch operations and potential sales experience in banking. Willingness to be assigned to multiple branches is required.