Banking Center Service Specialist - Absence Coverage

RCBC; Legazpi; On-site; PHP 240,000 - 360,000; Full time

Job summary

RCBC is seeking an absentee support professional for its Legazpi, Bicol area. The role involves acting in absence of Service Manager/Officer/Associate and ensuring compliance with bank policies and regulatory rules while delivering excellent customer service.

The candidate should be a 4-year graduate in business or related fields and willing to be deployed across branches within the area. Banking operations knowledge and sales experience are advantageous.

Qualifications

• Experience in banking operations and branch procedures.
• Proven ability to ensure compliance with BSP/AMLA regulations and other external rules.
• Strong customer service focus with sales orientation in a banking environment.
• Willing to be assigned to multiple branches within the designated area.

Responsibilities

• Serve as absentee Service Manager (SM), Service Officer (SO), Service Associate (SA), or Service Associate-Pickup Teller (SA-Pickup Teller) in their absence.
• Assist in performing compliance reviews on a case-by-case basis as directed by the Regional Service Head.
• Carry out ad hoc tasks such as investigations, reconciliations of unbalanced accounts, ATM duties, etc., as assigned by the District Service Head.
• Ensure BC transactions are processed within set limits, approvals, and authorities per Bank policies and Operations Manual.

Skills

Customer service

Banking regulations

Sales orientation

Operations knowledge

Education

Bachelor's degree in business or related field

Job description

RCBC is seeking an absentee support professional for its Legazpi, Bicol area. The role involves acting in absence of Service Manager/Officer/Associate and ensuring compliance with bank policies and regulatory rules while delivering excellent customer service.

The candidate should be a 4-year graduate in business or related fields and willing to be deployed across branches within the area. Banking operations knowledge and sales experience are advantageous.