Banking Service Center Associate – Absence Coverage

RCBC; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

RCBC is seeking a proactive candidate for a Service Manager/Service Officer role in Makati. The incumbent will act in the absence of senior staff, uphold BSP/AML regulations, and drive customer service excellence to meet total customer satisfaction. The position may require assignments across different branches within the area.

The role emphasizes compliance reviews, ad hoc banking tasks, and strict processing controls to ensure operations stay within prescribed limits and policy guidelines.

Qualifications

• Must have a 4-year degree in business or service industry.
• Extensive knowledge of bank policies and branch operations.
• Sales/marketing experience in banking is a plus.

Responsibilities

• Perform in-absentia coverage as Service Manager, Service Officer, or Service Associate.
• Support compliance reviews on a case-by-case basis as assigned by Regional Service Head.
• Handle ad hoc tasks including investigations, unbalanced account reconciliations, and ATM duties.
• Ensure BC transactions adhere to bank policies and Operations Manual limits.

Skills

Banking operations

Sales experience

Customer service

Education

4-year degree in business or service industry

Job description

RCBC is seeking a proactive candidate for a Service Manager/Service Officer role in Makati. The incumbent will act in the absence of senior staff, uphold BSP/AML regulations, and drive customer service excellence to meet total customer satisfaction. The position may require assignments across different branches within the area.

The role emphasizes compliance reviews, ad hoc banking tasks, and strict processing controls to ensure operations stay within prescribed limits and policy guidelines.