Banking Service Associate & Teller: Customer Experience

RCBC; Lucena; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in the Philippines is seeking a Customer Service professional for the Business Center to provide over-the-counter services with accuracy and strict regulatory compliance. The role emphasizes risk-aware operations under BSP/AMLA rules and supports branch objectives through strong service delivery.

The ideal candidate is a 4-year degree holder, with fresh graduate candidates welcomed. Empathy, security awareness, and excellent time management are essential to perform the role effectively.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient decision-making, and good time management.
• Has monitoring skills with a sense of security awareness.
• Empathic and engaging with people.
• Compassionate, service-oriented, and committed to order, quality and accuracy.

Responsibilities

• Provide efficient over-the-counter services with accuracy and compliance to policies.
• Support process improvements and technology implementation in branch systems.
• Engage with clients to deliver excellent customer service and experience.
• Perform administrative functions in a systematic, timely manner.

Skills

Customer service

Empathy

Time management

Education

4-year course

Job description

RCBC in the Philippines is seeking a Customer Service professional for the Business Center to provide over-the-counter services with accuracy and strict regulatory compliance. The role emphasizes risk-aware operations under BSP/AMLA rules and supports branch objectives through strong service delivery.

The ideal candidate is a 4-year degree holder, with fresh graduate candidates welcomed. Empathy, security awareness, and excellent time management are essential to perform the role effectively.