Bank Teller & Service Associate — Customer-Centric Ops

RCBC; Baliwag; On-site; PHP 201,000 - 312,000; Full time

Job summary

RCBC Baliuag is seeking a customer service professional to provide reliable over-the-counter services in the Business Center. You will ensure compliance with internal policies and BSP/AMLA regulations while recognizing risk areas and applying bank procedures.

The role supports branch objectives through excellent customer service and related initiatives. Ideal candidates are graduates of any 4-year course, fresh graduates are welcome, and you should be able to work efficiently, engage with

Qualifications

• Graduate of any 4-year course.
• Able to handle customer inquiries with accuracy and courtesy.
• Capable of working in a regulated financial environment with attention to policies.

Responsibilities

• Provide competent, timely, and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies and BSP/AMLA regulations.
• Identify risk areas and implement bank policies to eliminate risks.
• Support branch objectives through excellent customer service and service-related initiatives.

Skills

Customer service

Attention to detail

Time management

Decision making

Empathy

Education

Bachelor's degree or 4-year course

Job description

RCBC Baliuag is seeking a customer service professional to provide reliable over-the-counter services in the Business Center. You will ensure compliance with internal policies and BSP/AMLA regulations while recognizing risk areas and applying bank procedures.

The role supports branch objectives through excellent customer service and related initiatives. Ideal candidates are graduates of any 4-year course, fresh graduates are welcome, and you should be able to work efficiently, engage with