Banking Service Associate: Frontline Service & Compliance

RCBC; Virac; On-site; PHP 201,000 - 290,000; Full time

Job summary

RCBC is seeking a Service Associate to provide competent, timely, and error-free over-the-counter services in the Business Center. The role emphasizes compliance with BSP/AML regulations and bank policies, with a focus on identifying and mitigating risk while supporting branch objectives.

The ideal candidate is a graduate of any 4-year degree, with strong communication, empathy, and time-management skills, ready to join a customer-focused team across multiple locations.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Able to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, with concern for order, quality, and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with internal policies, BSP/AMLA regulations and other external regulatory rules.
• Recognize risk areas and eliminate risks by consistently implementing bank policies and procedures.
• Support business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in multiple locations (e.g., Katipunan, Visayas Ave., Diliman, Anonas, Timog Ave., Aurora Blvd.).

Skills

Customer service

Attention to detail

Empathy

Time management

Decision making

Education

4-year degree

Job description

RCBC is seeking a Service Associate to provide competent, timely, and error-free over-the-counter services in the Business Center. The role emphasizes compliance with BSP/AML regulations and bank policies, with a focus on identifying and mitigating risk while supporting branch objectives.

The ideal candidate is a graduate of any 4-year degree, with strong communication, empathy, and time-management skills, ready to join a customer-focused team across multiple locations.