Banking Service Associate - Customer Experience (Pasig)

RCBC; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

RCBC in Pasig seeks a service-oriented individual to provide accurate, timely over-the-counter banking services at the Business Center. You will ensure compliance with internal policies and BSP/AMLA regulations, while identifying and mitigating risk and supporting branch objectives through excellent customer service.

Fresh graduates are welcome to apply; the ideal candidate engages with clients, demonstrates empathy, and handles transactions with precision and caring.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and has a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and is committed to the organization, people and service oriented, and has concern for order, quality, and accuracy.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLA regulations and other external regulatory rules.
• Recognizes risk areas and eliminates risks by consistently implementing bank policies and procedures.
• Supports business objectives through excellent customer service delivery and other service-related initiatives of the branch.
• Willing to be assigned in the following locations: Pasig

Skills

Empathy

People skills

Time management

Attention to detail

Decision making

Security awareness

Customer service

Education

4-year college degree

Job description

RCBC in Pasig seeks a service-oriented individual to provide accurate, timely over-the-counter banking services at the Business Center. You will ensure compliance with internal policies and BSP/AMLA regulations, while identifying and mitigating risk and supporting branch objectives through excellent customer service.

Fresh graduates are welcome to apply; the ideal candidate engages with clients, demonstrates empathy, and handles transactions with precision and caring.