Over-the-Counter Banking Service Specialist

RCBC; Calapan; On-site; PHP 156,000 - 234,000; Full time

Job summary

RCBC in the Philippines is seeking a customer service-focused team member for our Business Center. You will provide competent, timely, and error-free over-the-counter services to customers and ensure adherence to internal policies and regulatory requirements.

You will recognize risk areas and help eliminate risks by applying bank policies, and support business objectives through excellent service delivery and related initiatives.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates welcome.
• Able to deal with complexity and make efficient decisions.
• Diligent with strong time management.
• Empathic and able to engage with people.
• Committed to accuracy and service quality.

Responsibilities

• Provide competent, timely, error-free over-the-counter services in the Business Center.
• Ensure compliance with internal policies, BSP/AMLA regulations and other regulatory rules.
• Identify risk areas and eliminate risks by implementing bank policies and procedures.
• Support business objectives through excellent customer service and related initiatives of the branch.

Skills

Customer service

Policy compliance

Risk awareness

Time management

Empathy

Education

4-year degree

Job description

RCBC in the Philippines is seeking a customer service-focused team member for our Business Center. You will provide competent, timely, and error-free over-the-counter services to customers and ensure adherence to internal policies and regulatory requirements.

You will recognize risk areas and help eliminate risks by applying bank policies, and support business objectives through excellent service delivery and related initiatives.