Banking Customer Support Specialist | Flexible Shifts

TalentSync Training and Development; Muntinlupa; On-site; PHP 279,000 - 424,000; Full time

Job summary

TalentSync Training and Development in Muntinlupa City, Metro Manila, is seeking a Customer Service Representative for Financial Services with at least one year of banking or financial services experience. You will handle inquiries about banking products, account services, and transactions, delivering friendly, accurate information to customers.

This full-time role requires strong communication, problem-solving, and adherence to regulatory guidelines.

Qualifications

• Minimum of one year of verified experience in banking or financial services.
• Excellent communication skills and ability to explain complex financial information clearly.
• Strong problem-solving abilities and customer-centric approach.
• Proficiency with customer service systems, banking software, and MS Office.
• Strong organizational skills and attention to detail in documentation.

Responsibilities

• Handle incoming customer enquiries via telephone, email, and chat regarding banking products, account services, and financial transactions.
• Process and resolve customer complaints and concerns in a professional and timely manner.
• Provide accurate information about banking products, account features, interest rates, and service offerings.
• Assist customers with account-related queries, including balance enquiries, transaction history, and account management.
• Document all customer interactions accurately in the company's systems and maintain detailed records.
• Identify customer needs and recommend appropriate banking products and services to enhance customer satisfaction.
• Follow company policies, procedures, and regulatory requirements when handling customer accounts and sensitive financial information.
• Meet or exceed performance targets including call handling time, customer satisfaction ratings, and resolution rates.
• Collaborate with internal departments to escalates and resolve complex customer issues.

Skills

Banking product knowledge

Customer service

English communication

Problem solving

CS systems proficiency

Multitasking

Attention to detail

Job description

TalentSync Training and Development in Muntinlupa City, Metro Manila, is seeking a Customer Service Representative for Financial Services with at least one year of banking or financial services experience. You will handle inquiries about banking products, account services, and transactions, delivering friendly, accurate information to customers.

This full-time role requires strong communication, problem-solving, and adherence to regulatory guidelines.