Financial Services Support Specialist

Sequential Tech; Muntinlupa; On-site; PHP 223,200 - 279,000; Full time

Job summary

A financial services company located in Muntinlupa, Philippines is seeking a customer service representative. You will handle inbound and outbound communications related to financial services, assist customers with their inquiries, and ensure data privacy compliance. The ideal candidate will have at least 1 year of experience in a BPO or customer service role, along with strong communication skills and the ability to thrive in a fast-paced environment.

Qualifications

• At least 1 year of experience in a BPO or customer service role.
• Knowledge of basic financial processes such as billing, payments, credit, or banking is preferred.
• Willingness to work on shifting schedules, weekends, or holidays.

Responsibilities

• Handle inbound and/or outbound calls, emails, or chats related to financial services.
• Assist customers with account inquiries, billing concerns, loan or credit card applications.
• Meet performance metrics such as quality, efficiency, and customer satisfaction scores.

Skills

Strong communication skills

Problem-solving skills

Analytical skills

Ability to work in a fast-paced environment

Education

At least 1st yr completed in college

Tools

Computer applications

CRM systems

Job description

A financial services company located in Muntinlupa, Philippines is seeking a customer service representative. You will handle inbound and outbound communications related to financial services, assist customers with their inquiries, and ensure data privacy compliance. The ideal candidate will have at least 1 year of experience in a BPO or customer service role, along with strong communication skills and the ability to thrive in a fast-paced environment.