Hybrid Banking Support Specialist - Php 30k Bonus

Manulife Global Solutions; Quezon City; Hybrid; PHP 312,000 - 469,000; Full time

Job summary

Manulife Global Solutions is seeking Bank Customer Service Representatives to support US and Canada clients with banking products and services. You will resolve inquiries, provide product information, and ensure secure, compliant service delivery.

The role involves rotating shifts, on-site and remote work options at UP Ayala Techno Hub in Quezon City, and a signing bonus of PHP 30,000 for eligible hires. Start dates range from September to December 2026, with terms and conditions applying.

Qualifications

• Two years of college completed with no failing subjects.
• At least 1 year of call center experience handling voice customer service.
• Amenable to shifting schedules, weekends, and Philippine holidays.

Responsibilities

• Serve as primary contact for Manulife Bank customers and advisors.
• Resolve inbound inquiries with accurate, timely solutions.
• Educate customers on banking products, processes, and digital tools.
• Document interactions and resolutions in the banking systems.
• Collaborate with partners to ensure seamless customer experiences.

Skills

Customer service mindset

Call center experience

Adaptability

Education

Two years of college completed

Tools

CRM systems

Banking platforms

Job description

Manulife Global Solutions is seeking Bank Customer Service Representatives to support US and Canada clients with banking products and services. You will resolve inquiries, provide product information, and ensure secure, compliant service delivery.

The role involves rotating shifts, on-site and remote work options at UP Ayala Techno Hub in Quezon City, and a signing bonus of PHP 30,000 for eligible hires. Start dates range from September to December 2026, with terms and conditions applying.