Banking Customer Care Specialist (Hybrid/Remote Ready)

Manulife Global Solutions (MGS); Quezon City; Presencial; PHP 268.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Signing bonus PHP 30,000

Hybrid work arrangement

Onsite at U.P. Ayala Land Techno Hub

Descripción de la vacante

Manulife Contact Center is hiring Bank Customer Service Representatives to support US/Canada banking clients from the Philippines. The role involves resolving inquiries, educating customers on products, and handling a range of accounts from savings to mortgages.

The position requires at least two years of college and 1 year in a call center, with shifting schedules and a hybrid work setup (onsite in QC and remote as needed).

Formación

• Completed at least two years in college.
• At least 1 year of call center experience providing voice customer service for an international retail banking account.
• Amenability to work on shifting schedules, weekends, and Philippine holidays (when needed).
• Location: work in U.P. Ayala Land Techno Hub, Quezon City.
• Hybrid work arrangement: onsite and from home anytime (business need/extern environment).

Responsabilidades

• Serve as the primary contact for Manulife Bank customers, business account holders, and advisors, delivering excellent customer service across multiple banking products and services.
• Handle inbound inquiries with accurate, timely resolutions to customer concerns and requests.
• Educate customers on banking products, policies, procedures, and digital banking tools.
• Support client servicing needs across savings, chequing, investments, mortgages, loans, credit cards, and online banking services.
• Investigate and resolve complex customer issues while balancing satisfaction, operations, and risk management.
• Adhere to authentication, privacy, security, regulatory, and fraud prevention requirements in all interactions.
• Document customer interactions, transactions, and resolutions within applicable systems.
• Navigate multiple banking systems efficiently while maintaining accuracy and productivity.
• Collaborate with internal partners to deliver seamless customer experiences and resolutions.
• Stay current on banking products and regulatory changes to ensure compliance and service excellence.
• Demonstrate ownership by managing concerns through to resolution.
• Contribute to a positive team environment and support department goals.

Conocimientos

Call center experience

Customer service

Communication skills

CRM systems

Educación

Two years of college completed

Herramientas

CRM systems

Descripción del empleo

Manulife Contact Center is hiring Bank Customer Service Representatives to support US/Canada banking clients from the Philippines. The role involves resolving inquiries, educating customers on products, and handling a range of accounts from savings to mortgages.

The position requires at least two years of college and 1 year in a call center, with shifting schedules and a hybrid work setup (onsite in QC and remote as needed).