Bank Teller & Service Associate - Customer Experience

RCBC; Cagayan de Oro; On-site; PHP 201,000 - 268,000; Full time

Job summary

RCBC in Cagayan de Oro City seeks a Customer Service/Bank Teller role to provide over-the-counter services with accuracy and speed. You will ensure compliance with BSP/AMLA rules and bank policies while minimizing risks and supporting branch objectives.

The ideal candidate communicates well, empathizes with clients, and can handle administrative tasks efficiently, with fresh graduates welcome to apply. Willingness to be assigned locally is required.

Qualifications

• Able to ensure efficiency on par with the Business Center's Service Standards (e.g., line wait, turnaround time, error-free processing).
• Support process improvements and technology implementations in branch systems per bank policies.
• Capable of engaging with clients to deliver excellent customer service and experience.
• Handle administrative functions in a systematic, organized manner.

Responsibilities

• Provides competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensures compliance with internal policies, BSP/AMLA regulations and other external rules.
• Recognizes risk areas and eliminates risks by implementing bank policies and procedures.
• Willing to be assigned in Cagayan de Oro City and support branch objectives.

Skills

Customer service

Risk awareness

Time management

Empathy

Education

Graduate of any 4-year course

Job description

RCBC in Cagayan de Oro City seeks a Customer Service/Bank Teller role to provide over-the-counter services with accuracy and speed. You will ensure compliance with BSP/AMLA rules and bank policies while minimizing risks and supporting branch objectives.

The ideal candidate communicates well, empathizes with clients, and can handle administrative tasks efficiently, with fresh graduates welcome to apply. Willingness to be assigned locally is required.