Banking Service Associate: Customer Care & Compliance

RCBC; Bulacan; On-site; PHP 223,000 - 335,000; Full time

Job summary

RCBC in Malolos, Bulacan seeks a customer-focused professional to provide competent, timely over-the-counter banking services at the Business Center.

You will ensure compliance with BSP/AMLA regulations and internal policies, help manage risk, and support branch objectives through excellent service delivery. Willingness to be assigned to Malolos Paseo Del Congreso is required. Fresh graduates are welcome; a 4-year degree is preferred.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent and good time management.
• Has monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and service oriented, with focus on quality and accuracy.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Recognize risk areas and mitigate risks by following bank procedures.
• Support branch objectives through excellent customer service and service-related initiatives.
• Willing to be assigned in Malolos Paseo Del Congreso.
• Engage with clients to offer a positive customer experience.
• Maintain orderly administrative functions as required.

Skills

Empathy

Attention to detail

Customer service

Education

4-year degree

Job description

RCBC in Malolos, Bulacan seeks a customer-focused professional to provide competent, timely over-the-counter banking services at the Business Center.

You will ensure compliance with BSP/AMLA regulations and internal policies, help manage risk, and support branch objectives through excellent service delivery. Willingness to be assigned to Malolos Paseo Del Congreso is required. Fresh graduates are welcome; a 4-year degree is preferred.