Bank Branch Service Associate — Customer Care & Compliance

RCBC; Lucena; On-site; PHP 279,000 - 357,000; Full time

Job summary

RCBC is seeking a customer-focused professional to provide competent, timely and error-free over-the-counter services to customers in the Bank's Business Center.

You will ensure compliance with BSP/AMLA regulations and internal policies, recognize risk areas and apply bank procedures consistently to mitigate risks.

You will support business objectives through excellent service delivery, engage with clients, and maintain organized administrative functions to sustain branch performance.

Qualifications

• Graduate of any 4-year course.
• Fresh graduates are welcome to apply.
• Capable to deal with complexity, efficient in decision-making, diligent, and practices effective time management.
• Has controlling and monitoring skills and a sense of security awareness.
• Empathic and can easily engage with people.
• Highly compassionate and committed to the organization, people and service oriented.

Responsibilities

• Provide competent, timely and error-free over-the-counter services to customers in the Business Center.
• Ensure compliance with BSP/AMLA regulations and internal policies.
• Recognize risk areas and eliminate risks by implementing bank policies and procedures.
• Support branch objectives through excellent customer service delivery and other service-related initiatives.

Skills

Customer service

Regulatory compliance

Risk awareness

Process improvement

Education

Graduate degree or 4-year course

Job description

RCBC is seeking a customer-focused professional to provide competent, timely and error-free over-the-counter services to customers in the Bank's Business Center.

You will ensure compliance with BSP/AMLA regulations and internal policies, recognize risk areas and apply bank procedures consistently to mitigate risks.

You will support business objectives through excellent service delivery, engage with clients, and maintain organized administrative functions to sustain branch performance.