Bahasa (Malay) Bilingual Customer Service Representative

HCL Technologies Limited; Taguig; On-site; PHP 240,000 - 360,000; Full time

Job summary

HCL Technologies Limited is seeking a customer service professional in Taguig, Metro Manila, Philippines to handle inbound calls, resolve inquiries, and log interactions. The role emphasizes clear communication and proactive problem-solving in a diverse, fast-paced setting.

The ideal candidate will demonstrate strong organizational skills, the ability to gather information efficiently, and maintain customer satisfaction across various segments and services.

Qualifications

• Proficient with Microsoft Office tools (Outlook, Word, Excel, PowerPoint).
• Excellent communication skills, both verbal and written.
• Demonstrates commitment to high professional ethical standards and diversity.
• Thrives in a fast-paced, multicultural environment.
• Ability to view situations from multiple perspectives.
• Persuasive with details and facts.
• Comfortable working in a diverse environment.

Responsibilities

• Responds to telephone inquiries and complaints using scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Skills

Communication skills

Multitasking

Time management

Problem solving

Relationship building

Interpersonal skills

Tools

Outlook

Word

Excel

PowerPoint

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures


• Gathers information, researches/resolves inquiries and logs customer calls


• Communicates appropriate options for resolution in a timely manner


• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)


• Excellent communication skills, both verbal and written


• A demonstrated commitment to high professional ethical standards and a diverse workplace


• Excels at operating in an fast pace, community environment


• Ability to look at situations from several points of view


• Persuasive with details and facts.


• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong organizational, time management and follow up skills – ability to multitask.


• Ability to assess issues for swift problem resolution.


• Strong business acumen; knowledge of different market segments


• Excellent customer service, interpersonal and communications skills – fluent in English


• Ability to build and maintain relationships.


• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills