Bahasa (Malay) Bilingual Customer Service Representative

HCLTech; Taguig; On-site; PHP 280,000 - 420,000; Full time

Job summary

HCLTech is seeking a customer service professional to handle telephone inquiries and complaints using standard scripts and procedures. You will gather information, research and resolve inquiries, and log customer calls while communicating available options for resolution in a timely manner.

You will inform customers about services offered and assess their needs, maintaining a high level of professionalism in a fast-paced, diverse environment.

Qualifications

• Excellent communication skills, both verbal and written.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to look at situations from several points of view.
• Persuasive with details and facts.

Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, researches/resolves inquiries and logs customer calls.
• Communicates appropriate options for resolution in a timely manner.
• Informs customers about services available and assesses customer needs.

Skills

Excellent communication

Microsoft Office

Multitasking

Problem-solving

Customer focus

Persuasive with details

Diversity awareness

Tools

Microsoft Office

Job description

Major Responsibilities

• Responds to telephone inquiries and complaints using standard scripts and procedures
• Gathers information, researches/resolves inquiries and logs customer calls
• Communicates appropriate options for resolution in a timely manner
• Informs customers about services available and assesses customer needs

Background, skills, experience and qualifications

Qualifications

• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint)
• Excellent communication skills, both verbal and written
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in an fast pace, community environment
• Ability to look at situations from several points of view
• Persuasive with details and facts.
• High comfort level working in a diverse environment

Role specific competencies and requirements

(please denote whether desired or preferred)

Primary Skillset Needs

• Strong organizational, time management and follow up skills - ability to multitask.
• Ability to assess issues for swift problem resolution.
• Strong business acumen; knowledge of different market segments
• Excellent customer service, interpersonal and communications skills - fluent in English
• Ability to build and maintain relationships.
• Knowledge of the various Originations processes and procedures

Strong analytical and presentation skills